Sales Policy for TravelLuis

Effective Date: December 5, 2024

At TravelLuis, we strive to provide an exceptional shopping experience for every customer. This Sales Policy outlines the terms and conditions related to purchasing products from our store. By shopping with us, you agree to the policies and practices outlined below. Please take a moment to review this information before making a purchase.

1. Product Availability

We make every effort to ensure that the products listed on our website are available for purchase. However, due to high demand or inventory issues, some items may become out of stock. In such cases, we will notify you promptly if an item you ordered is unavailable.

  • Backordered Items: In the event that an item is on backorder, you will be notified with an expected restock date. You can choose to wait for the item or cancel your order for a full refund.
  • Substitution: We do not substitute items unless specifically requested. If a product is unavailable and we cannot fulfill your order, we will notify you and cancel the order or provide you with an alternative option.

2. Pricing

  • Product Pricing: All prices listed on our website are in U.S. dollars and are inclusive of applicable taxes unless stated otherwise at the time of purchase.
  • Promotions and Discounts: Prices may be subject to promotional discounts, special offers, or sales events. All promotions are valid for a limited time and cannot be combined with other discounts unless otherwise specified.
  • Price Changes: We reserve the right to modify prices at any time without prior notice. However, the price at the time of order placement will be honored.

3. Order Confirmation and Processing

  • Order Confirmation: Once you place an order, you will receive an order confirmation email from us, confirming the details of your purchase. This email will include the item(s) purchased, shipping address, and total amount.
  • Order Processing: After confirmation, we will begin processing your order. Orders are typically processed within 1-2 business days. However, processing times may vary during peak periods such as holidays. Please allow extra time during such times.
  • Order Changes: Once an order has been placed, we are unable to make changes to it. If you need to modify your order, please cancel it and place a new order. Contact us as soon as possible if you wish to cancel an order.

4. Payment Methods

We accept the following payment methods:

  • Credit/Debit Cards: Visa, MasterCard, American Express, Discover, and other major credit cards.
  • PayPal: We accept PayPal payments for added convenience and security.
  • Gift Cards: TravelLuis may offer gift cards that can be used for purchases on our website.

Payment will be processed at the time of order. If your payment method is declined, we will notify you and request an alternative payment option.

5. Shipping and Delivery

  • Shipping Policy: We offer various shipping options based on your location and the size of your order. Shipping costs are calculated at checkout. We strive to deliver your order as quickly as possible and will provide an estimated delivery date during the checkout process.
  • Shipping Times: Shipping times may vary depending on your location. Orders are processed and shipped during business hours, Monday through Friday. Delivery times typically range from 3-7 business days, depending on the shipping method and destination.
  • International Orders: Currently, we only offer shipping within the United States. We do not ship internationally at this time.

Note: All delivery times are estimates and subject to change due to factors such as weather, shipping carrier delays, and holidays.

6. Sales Tax

Sales tax is applied to all orders based on the shipping address, as required by state and local tax laws. The applicable sales tax will be calculated and displayed at checkout. The final total, including sales tax, will be shown before you confirm your purchase.

7. Order Cancellations

If you wish to cancel an order, please contact our customer service team as soon as possible. Orders that have already been processed or shipped cannot be canceled. If the cancellation request is made prior to shipping, we will gladly refund the full amount of your order.

8. Returns and Refunds

  • Returns: If you are not satisfied with your purchase, we offer a flexible return policy as outlined in our Refund and Returns Policy. Please refer to that policy for instructions on how to return items for a refund or exchange.
  • Refunds: Refunds will be issued to the original payment method once the return is processed and approved. Please note that original shipping fees are non-refundable, unless the product was damaged or defective upon arrival.

9. Customer Support

If you have any questions about your order or our sales process, please contact our customer service team. We are here to assist you and ensure your experience with TravelLuis is as smooth and enjoyable as possible.

You can reach us at:

10. Limitations of Liability

TravelLuis is not responsible for any damages or losses arising from circumstances beyond our control, such as shipping delays, natural disasters, or incorrect shipping addresses provided by customers. We are also not liable for indirect or consequential damages that may arise due to your use of the products purchased from us.

11. Changes to This Policy

We reserve the right to modify or update this Sales Policy at any time. Any changes will be posted on this page with an updated Effective Date. Please review this policy periodically for updates.

12. Acceptance of Terms

By placing an order with TravelLuis, you acknowledge that you have read, understood, and agreed to our Sales Policy. If you have any questions or concerns regarding our policy, please contact us before making a purchase.

Thank you for choosing TravelLuis! We look forward to making your Christmas season brighter with our beautiful decorations and holiday décor.Hotline: (908) 638-5727
Address: 17 Sunset Dr,High Bridge, New Jersey
Email: [email protected]
Website: travelluis.com